Last updated: June 2026
These Terms and Conditions govern your use of The Digital Lab's website and the services we provide. By engaging our services or using this website, you agree to be bound by these terms. If you do not agree, please do not use our services.
The Digital Lab is a South African business operating from Johannesburg, South Africa. References to "we", "us" and "our" refer to The Digital Lab. References to "you" and "your" refer to the client or website user.
The Digital Lab provides business automation, AI integration, workflow design, and related consulting services. The specific scope, deliverables, timelines and fees for any engagement will be set out in a written proposal or statement of work agreed between the parties.
We reserve the right to decline any project or engagement at our sole discretion.
All proposals are valid for 30 days from the date of issue unless otherwise stated. Acceptance of a proposal, whether by written confirmation or payment of a deposit, constitutes agreement to the terms set out in the proposal and these Terms and Conditions.
Any changes to the agreed scope of work must be agreed in writing. Additional work outside the original scope may be subject to additional fees.
Unless otherwise agreed in writing:
Late payments may incur interest at a rate of 2% per month on any overdue amounts. We reserve the right to suspend services for accounts that are more than 30 days overdue.
All fees are quoted and invoiced in South African Rand (ZAR) and are exclusive of VAT unless otherwise stated.
Where a project requires the use of third party software platforms or tools (such as Make.com, Zapier, HubSpot, WhatsApp Business API, Xero, and similar), the cost of any required subscriptions or licences is the responsibility of the client. These subscriptions are to be set up and maintained under the client's own account.
We will advise on which platforms are required and assist with setup where applicable, but we are not responsible for ongoing subscription costs, price changes by third party providers, or disruptions caused by changes to third party platforms outside our control.
Upon receipt of full payment, all custom built automation workflows, integrations and deliverables created specifically for your project become your property. You own the output.
We retain ownership of our existing methodologies, templates, frameworks and toolkits used in the delivery of services. We may reuse these in other client engagements.
Third party software, platforms and tools (such as Make.com, Zapier, HubSpot, Xero, etc.) remain the property of their respective owners. Your use of these tools is governed by their own terms of service.
You agree to:
Project delays caused by failure to provide required information, access or approvals in a timely manner may result in revised timelines and additional fees.
Both parties agree to keep confidential all proprietary or sensitive information disclosed in the course of the engagement. This obligation continues after the engagement ends. Neither party will disclose the other's confidential information to third parties without written consent, except where required by law.
We may reference your business name and the general nature of work completed in our portfolio or marketing materials unless you specifically request otherwise in writing.
To the fullest extent permitted by South African law, The Digital Lab's total liability to you in connection with any engagement shall not exceed the total fees paid by you for the specific project giving rise to the claim.
We are not liable for indirect, consequential, incidental or special damages, including loss of profit, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
Automation systems are subject to third party platform availability and API changes. We are not responsible for disruptions caused by changes to third party services outside our control.
We warrant that services will be delivered with reasonable skill and care in accordance with good industry practice. We do not warrant that automation systems will be error free or uninterrupted.
We do not make representations about results, ROI or outcomes achieved through automation, as these depend on factors outside our control including how you use the systems and your market conditions.
Either party may terminate an engagement with 30 days' written notice. If you cancel a project after work has commenced, you will be invoiced for all work completed to date at our standard rates. Deposits are non refundable.
We may terminate an engagement immediately if you breach these terms and fail to remedy the breach within 14 days of written notice.
Monthly retainers may be cancelled with one calendar month's written notice.
These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the South African courts.
We may update these Terms and Conditions from time to time. The current version will always be published on this page with the date of last update. Continued use of our services after a change constitutes acceptance of the revised terms.
If you have any questions about these Terms and Conditions, please contact us:
These Terms and Conditions were last updated in June 2026. Any future changes will be published on this page with a revised date.